We’re always looking out for talented, motivated people. Here are our open positions:
Growth Marketing Manager, Retention - Full Time
Location: Downtown Toronto / Remote
Who We Are
FlipGive is a digital marketplace that connects brands to consumers through fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster by driving sales and positive social impact for brands.
We believe that innovation & technology provides an ideal platform for companies, non-profits and individuals to work together to drive significant social change. And, we are Canada’s first B-Corporation. FlipGive is reinventing how groups and teams raise money, saving parents time for the things that matter.
The Role
With the support of the VP Marketing, the Growth Marketing Manager, Retention will conceive and execute retention activities across all user states from activation to engagement to resurrection.
You’ll contribute to the evolution of our retention strategy which leverages content, product features, incentives, and merchants to maximize customer engagement, lifetime value, and loyalty. Your work will span our owned channels (transactional & marketing emails, push, in-app messaging) and paid channels (Facebook, Instagram, etc…). A large part of your time will be dedicated to implementing growth tests to improve conversion rates across the entire customer lifecycle.
In this role, you’ll work closely with product, engineering, data, merchandising and acquisition teams.
What Will You Do?
You will help design and conduct experiments to optimize our growth loops and improve conversion rates along the member lifecycle. This is an exciting role because its scope runs beyond direct marketing and involves shaping product features and user experience.
Specifically, you will :
What Do You Need?
To succeed in this role you need to be a well-rounded marketer who is resourceful and makes things happen. You’re adept at designing email banners (Canva or Photoshop), crafting email subject lines or push notification copy, QAing all your work before deployment as well as analyzing program performance.
How To Apply
The Standard: Please send your resume and cover letter to [email protected] with the job title “Growth Marketing Manager, Retention“ in the subject. Only qualified candidates will be contacted. No headhunters, please.
Ruby On Rails Engineer -- Full Time
Location: Downtown Toronto / Remote
Reporting to: Director Of Engineering
Who We Are
FlipGive is a digital marketplace that connects brands to consumers through fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster by driving sales and positive social impact for brands. For more information, please visit www.flipgive.com. We believe that innovation & technology provides an ideal platform for companies, non-profits and individuals to work together to drive significant social change.
We are Canada’s first B-Corporation (https://bcorporation.net/) and we just closed a Series A financing round to help reinvent how youth sports teams fundraise https://betakit.com/flipgive-raises-5-million-series-a-to-help-reinvent-how-youth-sports-teams-fundraise.
The Role
We are looking for a Ruby On Rails Engineer to help build and maintain the core FlipGive app and services which include a GraphQL API that is used by a React Native mobile app and multiple Next.js apps. This Rails app has grown beyond the standard folder structure and is now organized as a “modular monolith”, with things such as authentication broken out into its own service.
Things that our core app is responsible for that you may find yourself working on:
Key Responsibilities
Requirements
Nice To Have
Expectations
How To Apply
Please send resume and cover letter to [email protected] with the job title in the subject. No headhunters please. FlipGive is an equal opportunity employer. Only qualified candidates will be contacted.
Junior Customer Support Coordinator -- Full Time
Location: Downtown Toronto
Reporting to: Customer Success Manager
Who We Are
FlipGive is a digital marketplace that connects brands to consumers through team fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster while driving sales and positive social impact for brands. For more information, please visit flipgive.com. We believe that innovation & technology provides an ideal platform for companies, causes and individuals to work together to drive significant social change.
Position Profile
As the Junior Customer Support Coordinator, you will play a key role in the entire customer journey from start to finish while working alongside a Tier 1 team and supporting the Senior Customer Support Coordinator. Daily activities include communicating with customers, helping them overcome hurdles, liaising customer feedback to internal stakeholders, and compiling and analyzing customer data to improve user experience. This is a great opportunity to learn the ropes of a tech startup in Toronto and be a part of the growing field of social innovators.
In this position, you will prioritize excellent customer service when handling support tickets submitted by our members. Your day-to-day will look something like this:
Key Responsibilities
We are looking for someone who
Experience
Required Skills
Position details
At FlipGive, we value diversity and is an equal opportunity employer. This is a permanent, full-time position. Candidates must be willing to work 40 hours per week, on a flexible schedule (days, evenings and weekends).
Application Requirements
The Standard: Please send resume, cover letter, and any relevant references to our Customer Success Manager, Alam Song at [email protected] Please include “Jr Customer Support Coordinator” in the subject line. We appreciate all applications. Only those individuals selected for an interview will be contacted.
The Above and Beyond: Let us know how you would improve FlipGive! Choose a cause close to your heart, create a team on flipgive.com, and start fundraising! Please include your campaign link in your application. .
Senior Customer Support Coordinator -- Full Time
Location: Downtown Toronto
Reporting to: Customer Success Manager
Who We Are
FlipGive is a digital marketplace that connects brands to consumers through team fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster while driving sales and positive social impact for brands. For more information, please visit flipgive.com. We believe that innovation & technology provides an ideal platform for companies, causes and individuals to work together to drive significant social change.
Position Profile
As the Senior Customer Support Coordinator, you will play a key role in the entire customer journey from start to finish.Daily activities include communicating with customers, helping them overcome hurdles, liaising customer feedback to internal stakeholders, and compiling and analyzing customer data to improve user experience. This is a great opportunity to learn the ropes of a tech startup in Toronto and be a part of the growing field of social innovators.
In this position, you will prioritize excellent customer service when handling escalation Tier 2 tickets submitted by the Tier 1 team. Your day-to-day will look something like this:
Key Responsibilities
We are looking for someone who
Experience
Required Skills
Position details
At FlipGive, we value diversity and is an equal opportunity employer. This is a permanent, full-time position. Candidates must be willing to work 40 hours per week, on a flexible schedule (days, evenings and weekends).
Application Requirements
The Standard: Please send resume, cover letter, and any relevant references to our Customer Success Manager, Alam Song at [email protected] Please include “Sr Customer Support Coordinator” in the subject line. We appreciate all applications. Only those individuals selected for an interview will be contacted.
The Above and Beyond: Let us know how you would improve FlipGive! Choose a cause close to your heart, create a team on flipgive.com, and start fundraising! Please include your campaign link in your application. .