Careers

Growth Marketing Manager, Retention - Full Time

Location: Downtown Toronto / Remote

 

Who We Are

FlipGive is a digital marketplace that connects brands to consumers through fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster by driving sales and positive social impact for brands.

We believe that innovation & technology provides an ideal platform for companies, non-profits and individuals to work together to drive significant social change. And, we are Canada’s first B-Corporation. FlipGive is reinventing how groups and teams raise money, saving parents time for the things that matter.

 

The Role

With the support of the VP Marketing, the Growth Marketing Manager, Retention will conceive and execute retention activities across all user states from activation to engagement to resurrection.

You’ll contribute to the evolution of our retention strategy which leverages content, product features, incentives, and merchants to maximize customer engagement, lifetime value, and loyalty. Your work will span our owned channels (transactional & marketing emails, push, in-app messaging) and paid channels (Facebook, Instagram, etc…). A large part of your time will be dedicated to implementing growth tests to improve conversion rates across the entire customer lifecycle.

In this role, you’ll work closely with product, engineering, data, merchandising and acquisition teams.

 

What Will You Do?

You will help design and conduct experiments to optimize our growth loops and improve conversion rates along the member lifecycle. This is an exciting role because its scope runs beyond direct marketing and involves shaping product features and user experience.

Specifically, you will :

Collaborate with internal teams to identify, design, test and effectively deploy all automated programs including email, team feed messages, push notifications and remarketing.

Work with the product team, as required, to enhance and improve product features that support a frictionless experience and ultimately higher conversion rates.

Liaise with internal creative teams to develop content but also be prepared to fire up Canva or Photoshop and contribute to asset design (and copywriting), as needed.

Develop technical requirements for all programs, as needed.

Build and QA all growth tests and workflows within our proprietary CMS.

Track, measure and report on results in partnership with our fantastic analytics manager.

Monitor best practices and competitor activities related to customer lifecycle marketing.

 

What Do You Need?

To succeed in this role you need to be a well-rounded marketer who is resourceful and makes things happen. You’re adept at designing email banners (Canva or Photoshop), crafting email subject lines or push notification copy, QAing all your work before deployment as well as analyzing program performance.

4+ years of product or retention/lifecycle marketing experience in a high growth, customer-focused environment.

Strong familiarity and passion for data-driven programs — you’re a performance-driven marketer with experience creating and executing plans after analyzing customer behavior. It's crucial for you to know how to read and understand data so that you exactly know whether you’re hitting your goals and where the gaps lie.

Experience with segmentation, lifecycle marketing, and funnel analysis with a proven ability to drive action from analysis.

A natural curiosity with an eagerness to learn.

Solution-oriented and resourceful.

A strong communicator and ability to effectively collaborate with cross-functional teams

Demonstrated ability to effectively manage multiple priorities in a fast-paced and changing environment

Strong organizational and project management skills

Dedicated to constant refinement & improvement in every task you take on

An entrepreneurial mindset with a roll-up-the-sleeves work ethic - must be comfortable with ambiguity and rapid rates of change.

 

How To Apply

The Standard: Please send your resume and cover letter to [email protected] with the job title “Growth Marketing Manager, Retention“ in the subject. Only qualified candidates will be contacted. No headhunters, please.

Ruby On Rails Engineer -- Full Time

Location: Downtown Toronto / Remote
Reporting to: Director Of Engineering

 

Who We Are

FlipGive is a digital marketplace that connects brands to consumers through fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster by driving sales and positive social impact for brands. For more information, please visit www.flipgive.com. We believe that innovation & technology provides an ideal platform for companies, non-profits and individuals to work together to drive significant social change.

We are Canada’s first B-Corporation (https://bcorporation.net/) and we just closed a Series A financing round to help reinvent how youth sports teams fundraise https://betakit.com/flipgive-raises-5-million-series-a-to-help-reinvent-how-youth-sports-teams-fundraise.

 

The Role

We are looking for a Ruby On Rails Engineer to help build and maintain the core FlipGive app and services which include a GraphQL API that is used by a React Native mobile app and multiple Next.js apps. This Rails app has grown beyond the standard folder structure and is now organized as a “modular monolith”, with things such as authentication broken out into its own service.

Things that our core app is responsible for that you may find yourself working on:

Code that powers our checkout via Stripe

Custom CMS that powers our store with dynamic targeting based on user behaviour

Integrations with giftcard and affiliate partners

Notification system and social feed

Team payouts via bank transfer

Team budget management and fee collection

Internal admin and accounting tools

 

Key Responsibilities

Build and maintain our core services

Optimize GraphQL API for performance and security

Improve code quality by organizing it into well defined and tested modules

Process data with emphasis on reliability and accuracy

Write easily understandable and maintainable code

Perform code reviews (PRs)

Improve processes and tools to help the development team work more efficiently

Assist in making tests faster and better

Able to work independently and during office hours Eastern Standard Time

 

Requirements

3+ years of work experience

Experience building and operating production web services

Proficient with Ruby and Rails

Understanding of REST APIs

A serious tester that strives for thorough test coverage

Understanding databases and can write efficient queries

Working knowledge of React and front-end development

 

Nice To Have

Experience working with GraphQL

Experience with React Native

Experience working with affiliate marketing technology

 

Expectations

Passion for building high-quality products that customers love

Self-directed and self-motivated, can handle multiple projects (https://signalvnoise.com/posts/1430-hire-managers-of-one)

Interest in charitable or community causes

 

How To Apply

Please send resume and cover letter to [email protected] with the job title in the subject. No headhunters please. FlipGive is an equal opportunity employer. Only qualified candidates will be contacted.

Junior Customer Support Coordinator -- Full Time

Location: Downtown Toronto
Reporting to: Customer Success Manager

 

Who We Are

FlipGive is a digital marketplace that connects brands to consumers through team fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster while driving sales and positive social impact for brands. For more information, please visit flipgive.com. We believe that innovation & technology provides an ideal platform for companies, causes and individuals to work together to drive significant social change.

 

Position Profile

As the Junior Customer Support Coordinator, you will play a key role in the entire customer journey from start to finish while working alongside a Tier 1 team and supporting the Senior Customer Support Coordinator. Daily activities include communicating with customers, helping them overcome hurdles, liaising customer feedback to internal stakeholders, and compiling and analyzing customer data to improve user experience. This is a great opportunity to learn the ropes of a tech startup in Toronto and be a part of the growing field of social innovators.

In this position, you will prioritize excellent customer service when handling support tickets submitted by our members. Your day-to-day will look something like this:

Resolve. You will help resolve, analyze, and resolve Tier 1 support tickets and service requests from our customers within the agreed to SLAs and escalating appropriately

Advise. You will be an important voice-of-the customer and share feedback with internal stakeholders as we look to continually enhance our product and user experience.

Assist. You will help QA product features to help improve our code releases.

 

Key Responsibilities

Customer support - you will be on the front line of daily customer communication and will address customer concerns as they arise.

As a Tier 1 Support - will work alongside our remote Tier 1 resolving cases including fraud reviews, missing transactions, gift cards etc.

Escalate tickets to support Sr Customer Support Coordinator.

Maintain an intimate understanding of FlipGive products and fundraising best practices.

You will exercise good judgement and decision-making.

You may be assigned other duties as required.

 

We are looking for someone who

is passionate about learning customer tendencies and how they interact with a product - not just someone who answers support questions.

is a problem solver - resolves customer issues not just patches up the leaks.

is an extraordinary communicator - must be able to communicate not only with customers but also with internal stakeholders to provide customer feedback to the product development team.

is data driven. Needs to turn customer feedback into actionable data.

communicates courteously with customers and prospects by telephone, email, and face to face.

is empathetic to people’s pain points and difficulties - maintain patience, calmness and professionalism when dealing with agitated customers

 

Experience

Recent graduates encouraged to apply

2-4 years experience in a customer support or technical support role an asset

 

Required Skills

Completion of Post-Secondary, business-related education

Strong communication skills

Ability to work independently and as part of a team both remotely and in office

Intermediate Google Drive skills, including Google Docs, Spreadsheets, etc.

Experience with customer service IT tools, such as Intercom, and live chat an asset

Experience with marketing automation tools such as MailChimp, Hubspot an asset

Entry level experience in sales outreach an asset

 

Position details

At FlipGive, we value diversity and is an equal opportunity employer. This is a permanent, full-time position. Candidates must be willing to work 40 hours per week, on a flexible schedule (days, evenings and weekends).

 

Application Requirements

The Standard: Please send resume, cover letter, and any relevant references to our Customer Success Manager, Alam Song at [email protected] Please include “Jr Customer Support Coordinator” in the subject line. We appreciate all applications. Only those individuals selected for an interview will be contacted.

The Above and Beyond: Let us know how you would improve FlipGive! Choose a cause close to your heart, create a team on flipgive.com, and start fundraising! Please include your campaign link in your application. .

Senior Customer Support Coordinator -- Full Time

Location: Downtown Toronto
Reporting to: Customer Success Manager

 

Who We Are

FlipGive is a digital marketplace that connects brands to consumers through team fundraising. The platform revolutionizes both grassroots fundraising and corporate giving; helping people raise more money faster while driving sales and positive social impact for brands. For more information, please visit flipgive.com. We believe that innovation & technology provides an ideal platform for companies, causes and individuals to work together to drive significant social change.

 

Position Profile

As the Senior Customer Support Coordinator, you will play a key role in the entire customer journey from start to finish.Daily activities include communicating with customers, helping them overcome hurdles, liaising customer feedback to internal stakeholders, and compiling and analyzing customer data to improve user experience. This is a great opportunity to learn the ropes of a tech startup in Toronto and be a part of the growing field of social innovators.

In this position, you will prioritize excellent customer service when handling escalation Tier 2 tickets submitted by the Tier 1 team. Your day-to-day will look something like this:

Resolve. You will help resolve, analyze, and resolve support tickets and service requests from our customers within the agreed to SLAs

Advise. You will be an important voice-of-the customer and share feedback with internal stakeholders as we look to continually enhance our product and user experience.

Assist. You will help QA product features to help improve our code releases.

 

Key Responsibilities

Customer support - you will assist the front line service of daily customer communication and address customer concerns as they arise.

Escalations - as a Tier 2 support, you will assist with any escalations from Tier 1 team including investigating fraud, reviewing orders, giftcards. You will also work alongside and support the Customer Success Manager

FlipGive experience optimization - you will proactively empower users and Tier 1 team to gain the most out of the FlipGive fundraising platform.

You will develop and maintain an intimate understanding of FlipGive products and fundraising best practices.

You will exercise good judgement and decision-making.

You may be assigned other duties as required.

 

We are looking for someone who

is passionate about learning customer tendencies and how they interact with a product - not just someone who answers support questions.

is a problem solver - resolves customer issues not just patches up the leaks.

is an extraordinary communicator - must be able to communicate not only with customers but also with internal stakeholders to provide customer feedback to the product development team.

is data driven. Needs to turn customer feedback into actionable data.

communicates courteously with customers and prospects by telephone, email, and face to face.

is empathetic to people’s pain points and difficulties - maintain patience, calmness and professionalism when dealing with agitated customers

 

Experience

Recent graduates encouraged to apply

2-4 years experience in a customer support or technical support role an asset

 

Required Skills

Completion of Post-Secondary, business-related education

Strong communication skills

Ability to work independently and as part of a team both remotely and in office

Intermediate Google Drive skills, including Google Docs, Spreadsheets, etc.

Experience with customer service IT tools, such as Intercom, and live chat an asset

Experience with marketing automation tools such as MailChimp, Hubspot an asset

Entry level experience in sales outreach an asset

 

Position details

At FlipGive, we value diversity and is an equal opportunity employer. This is a permanent, full-time position. Candidates must be willing to work 40 hours per week, on a flexible schedule (days, evenings and weekends).

 

Application Requirements

The Standard: Please send resume, cover letter, and any relevant references to our Customer Success Manager, Alam Song at [email protected] Please include “Sr Customer Support Coordinator” in the subject line. We appreciate all applications. Only those individuals selected for an interview will be contacted.

The Above and Beyond: Let us know how you would improve FlipGive! Choose a cause close to your heart, create a team on flipgive.com, and start fundraising! Please include your campaign link in your application. .